Frequently Asked Questions
Everything you need to know about your Prolink electronics and orders.
What is the standard shipping time for Prolink orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do Prolink products come with a manufacturer warranty?
Yes, all Prolink electronic devices come with a standard 12-month limited warranty that covers manufacturing defects in materials and workmanship.
What is your return policy for electronic items?
We offer a 30-day return policy. Items must be in their original packaging, include all accessories, and be in 'like-new' condition to be eligible for a full refund.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Which payment methods do you currently accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure and convenient checkout.
Are Prolink products compatible with both iOS and Android?
Most of our smart devices and peripherals are designed for cross-platform compatibility. Please check the 'Technical Specifications' section on individual product pages for specific OS requirements.