Returns & Exchanges

At Prolink, we stand behind the quality of our electronics and offer a hassle-free 30-day return policy for all genuine hardware and accessories. If you are not completely satisfied with your purchase, we provide full refunds or exchanges to ensure your tech setup remains optimal.

Return Process

• 1.
  Initiate Request

  Log in to your Prolink account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Ship Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Quality Inspection

  Once our technicians receive and inspect the hardware for functionality and condition, we will process your refund or ship your replacement within 3-5 business days.